Last updated October 9, 2026. This is product documentation of the commercial terms we operate under, not a promise of a custom SLA. The only refund program is the unused usage credit described below.
The service
Nadia is an AI inside-sales agent that works inside your Follow Up Boss account. It can follow up, qualify, nurture, and help book appointments using SMS, email, and voice on Pro and Team. Texts and emails to your leads send through your Follow Up Boss account (texts from your Follow Up Boss number). On Pro and Team your office also gets a dedicated Nadia line for calls, replies to people who text it, and hot-lead alerts to your team (see Text messaging terms). Nadia does not replace Follow Up Boss.
Who may use it
You must have authority to connect the Follow Up Boss account and to license seats for the people who will log in. You must be able to bind your brokerage or team to these terms.
Trial and billing
Start free to connect Follow Up Boss and see Nadia on the lead. She does not send until you pick a paid plan. Paid plans start with a free trial on the plan price: through February 28, 2027 for paid plans started by October 31, 2026, and 7 days for plans started after that. Usage (texts, emails, voice minutes) bills from the first send, including during the trial. Payments for paid seats and usage are processed by Stripe. Plans are Starter ($79/mo, 1 seat), Pro ($149/mo, up to 5 seats), and Team ($279/mo, 6+ seats). The office voice line is included on Pro and Team. Usage (texts, emails, voice minutes) is metered separately at the rates shown on Pricing, with a monthly cap you set. We do not charge above that cap without your approval.
Usage is prepaid. When you start a paid plan, we charge your card $25 and add it to your usage credit; each text, email and voice minute draws from it at the rates above. When the credit drops under $10, we charge your card your top-up amount ($25 by default, or $50 or $100) unless you turn top-ups off in Billing. If a top-up fails, Nadia stops sending until the credit is restored; she keeps reading replies. When your plan ends for any reason, any unused credit is refunded to the card it was charged to, automatically. We do not top up past your monthly cap.
Seats
A seat is one person who can log in, licensed by email from your Follow Up Boss roster. Seat count is who has access, not how many leads Nadia may work. Leads are not priced. Fair use: Nadia works up to 1,000 enrolled leads at once on Starter, 3,000 on Pro and 10,000 on Team. At the limit, leads already enrolled keep working and new ones wait; we raise the limit at no charge on request. You assign and revoke seats; unused seats do not accrue as credits.
Your responsibilities
- Keep your Follow Up Boss API key (or future OAuth grant) confidential and revoke it if it leaks.
- Confirm that leads are properly consented for contact. You remain responsible for TCPA and similar laws. Nadia honors opt-out, DNC, and the quiet hours you configure; it does not obtain consent for you.
- Pause any other ISA or auto-texter on people Nadia is working so two systems do not double-text.
- Take over a thread when a human should be in the conversation (negotiation, legal, or a client who asked for a person).
Text messaging (SMS) terms
On Pro and Team, each office gets a dedicated Nadia phone line. Before it can text, the office is registered with mobile carriers as its own business (A2P 10DLC). The line sends two kinds of texts, and only these:
- Hot-lead alerts to the office's own agents and staff who opt in. You opt in by entering your mobile number in Nadia's settings and checking the box (it is never checked for you). The opt-in, number and time are recorded.
- Replies to people who text the line first, within that conversation. Nadia never starts a text conversation from this line with someone who has not texted it.
Message frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out at any time; you will get one confirmation and no further texts from that line. Reply START to opt back in. Carriers are not liable for delayed or undelivered messages.
Help with texts: support@nadiaisa.com or in-app Support. How we handle mobile numbers and opt-in data is in our Privacy Policy.
What we do not promise
We hold ourselves to operating standards (speed-to-lead, verified CRM writes, no missed hot handoffs) as how we run the desk. Those are not a separate refund guarantee, uptime SLA, or lead-volume commitment. AI output can be wrong; you remain the broker of record. We may suspend sending if usage would exceed your cap, if your usage credit runs out and a top-up fails, if a key is invalid, or if we detect abuse.
Data
Customer conversations are not used to train models. See Privacy for collection, processors (including Stripe and Supabase), and retention.
Cancellation
You can cancel before the trial ends and the plan price is never charged; usage Nadia already sent still bills. After the trial, cancellation stops future plan charges; usage already incurred in the period still bills. Unused usage credit is refunded to your card automatically when the plan ends. We may terminate an account that abuses the service or uses it to message people without consent.
Contact
Questions: support@nadiaisa.com, e8solutions.ai, in-app Support, or Chat with Nadia on this site. See also our Privacy Policy.