Instant opt-out / DNC
STOP and equivalent requests are honored immediately across channels. DNC is checked before a send, not after a complaint.
Quiet hours
Nadia will not originate contact outside the window you set. Inbound can still be read; outbound waits until the window opens.
TCPA-aware contact
Consent status gates the send. You remain responsible for how leads were sourced; Nadia refuses to text past a stop.
Never trains on your data
Conversations, CRM records, and lead details are not used to train models. Export is available on request.
Never double-texts a lead
Two Nadia sessions can’t text the same lead twice. The conversation is locked and re-read before every send.
Writes are checked, and rolled back if they fail
CRM changes are read back. If Follow Up Boss didn’t take the write, Nadia rolls it back instead of leaving a ghost update.
Reliability bar
Not a vanity metric. The operating standard we hold the product to — speed-to-lead, verified delivery, and zero missed hot handoffs.
Speed-to-lead under 60s
New inbound gets a personalized reply before the lead cools off.
Verified delivery
Sends are confirmed, not assumed — including CRM writes that are read back.
Zero missed hot handoffs
When a lead is ready for you, it surfaces with full context. It does not sit in a queue.
What we will not claim
We don’t sell “set and forget” compliance. You attest that leads were consented. Nadia enforces the rules after that: quiet hours, opt-out, DNC, and no double-texts. Voice calls use the same quiet hours, TCPA, and take-over rules as text.
Take-over is a safety control
Any lead can be snoozed, suppressed, or taken over with one click. Watch Only reads and scores without sending. Reply Only never reaches out first. The point of an AI inside-sales agent is that you can still grab the wheel.